1/1/2022
Begin the return process by requesting a Warranty Return Merchandise Authorization Number (WRMA) by emailing us at [email protected]. MOTOR PARTS will not accept returned goods without prior authorization including the WRMA number provided by us. Please provide the following information with your return request.
1) Order number
2) The name on the order
3) Your email address
4) Your telephone number
5) The item number(s) you wish to return
6) A detailed explanation of why the item is being returned
The return WRMA number along with any return instructions will be sent to the email address you provided. Please follow any instructions carefully. IMPORTANT: Write the WRMA number on the outside of all packages that you are returning.
All items being returned must be packaged securely. Please make sure to check if there are any special packaging instructions to ensure that no shipping damage occurs to the part being returned. We will not be responsible for damaged returns resulting from inadequate packaging.
Freight Charges:
Return shipping charges are your responsibility. Return freight charges are not reimbursable unless the return is due to a confirmed, manufacturer’s defect or a direct result of an error on our part. Any return shipping charges deemed to be reimbursable will be based on standard (non-expedited) rates only.
Refund Processing:
Refund Processing:
Refunds are normally processed and credited within 24-48 business hours after we have received your part(s).
Once the returned item(s) has been inspected and processed, the refund will be credited to the payment method you used when placing your ordered. If the purchase was made through a debit or credit card, it may take an additional 1-7 business days for your financial institution to reflect the credit back into your account.
For information about New (Non-Warranty) Item Returns please review the section called New Returns (NRMA's).
For information about New (Non-Warranty) Item Returns please review the section called New Returns (NRMA's).
