1/1/2022
We offer a 30-Day Satisfaction Guarantee assuring that you will receive all orders promptly and exactly as described. Customers can return new and unused products in their original, new condition for any reason within 30 days from the date of purchase.
SPECIAL ORDER ITEMS AND CUSTOM MANUFACTURED ITEMS ARE NON- RETURNABLE!
We will only accept authorized returns within 30 calendar days for all products from the date of the original receipt. All authorized returns must be unused and in their original condition, include all items and components that were included in the original package and cannot be disassembled or damaged due to incorrect installation or user error.
Begin the return process by requesting a New Return Merchandise Authorization (NRMA) number by emailing us at [email protected]. MOTORO PARTS will not accept returned goods without prior authorization including the RMA number provided by us. Please provide the following information with your return request.
1) Order number
2) The name on the order
3) Your email address
4) Your telephone number
5) The item number(s) you wish to return
6) A detailed explanation of why the item is being returned
The return NRMA number along with any return instructions will be sent to the email address you provided. Please follow any instructions carefully. IMPORTANT: Write the NRMA number on the outside of all packages that you are returning.
All items being returned must be packaged securely. Please make sure to check if there are any special packaging instructions to ensure that no shipping damage occurs to the part being returned. We will not be responsible for damaged returns resulting from inadequate packaging.
Items returned after 30 days or without a New Return Merchandise Authorization (NRMA) number will be subject to a 25% restocking fee. Items returned in a used, installed condition will be processed subject to our Limited Warranty Policy.
Freight Charges:
Return shipping charges are your responsibility. Return freight charges are not reimbursable unless the return is due to a confirmed, manufacturer’s defect or a direct result of an error on our part. Any return shipping charges deemed to be reimbursable will be based on standard (non-expedited) rates only.
Refund Processing:
Refunds are normally processed and credited within 24-48 business hours after we have received your part(s). Once the returned item(s) has been inspected and processed, the refund will be credited to the payment method you used when placing your ordered. If the purchase was made through a debit or credit card, it may take an additional 1-7 business days for your financial institution to reflect the credit back into your account.
For information about warranty returns please review our section called Warranty Returns (WRMA's).
